Last updated: 30 July 2026
When you add money to your AskKarmas wallet through Razorpay, the amount is credited to your wallet balance immediately after a successful payment. This recharge is used to pay for readings as you request them.
Once a reading (Kundali, Deep Report, Tarot, Numerology, Matchmaking, Career, Business or Money reading) has been generated and delivered to you on WhatsApp, the corresponding amount is considered used and is non-refundable. This is because the reading is generated specifically for you at the time of your request and cannot be "returned" once delivered.
If money is deducted from your bank account or card but your AskKarmas wallet is not credited due to a technical or payment gateway error, please contact us with your payment reference number. We will verify the transaction with Razorpay and either credit your wallet or refund the amount within 7 working days.
If you believe a reading was generated with a genuine technical error (for example, incorrect chart data due to a system fault, or a message that failed to generate at all), please message us on WhatsApp within 48 hours of the reading. We will review the case and, where a genuine service fault is confirmed, either provide a corrected reading free of charge or credit the amount back to your wallet.
Please note: a difference of opinion about the astrological interpretation itself, or dissatisfaction with what the chart shows, does not qualify for a refund, since astrology is a matter of guidance and belief rather than a guaranteed outcome.
Unused wallet balance remains valid for future use. If you would like your remaining wallet balance refunded to your original payment method, please contact us on WhatsApp or by email; refunds of unused balance are processed within 7 working days, subject to verification.
Message us on WhatsApp at +91 78229 85193 or email askkarmasofficial@gmail.com with your registered phone number and a brief description of the issue. We aim to respond to all refund requests within 2 working days.